Course Description: This course provides training on effective communication strategies for healthcare settings. Participants will learn about patient communication, media relations, and crisis communication to enhance patient care and organizational reputation.
Outcomes:
- Implement effective communication strategies in healthcare.
- Develop patient communication skills to enhance patient care.
- Manage media relations and public communication effectively.
- Implement crisis communication strategies.
- Enhance organizational reputation through effective communication.
Units:
- Introduction to Communication Strategies in Healthcare
- Principles of Effective Communication
- Patient Communication Techniques
- Media Relations in Healthcare
- Crisis Communication Strategies
- Developing Communication Plans
- Evaluating Communication Outcomes
- Engaging Patients and Families in Communication
- Best Practices in Communication Strategies
- Case Studies and Practical Applications in Communication Strategies
