Course Description: This course focuses on providing excellent customer service in housekeeping. Participants will learn about communication skills, patient interaction, and service quality to ensure a positive experience for patients, visitors, and staff.
Course Outcomes:
- Develop proficiency in customer service skills.
- Implement effective communication strategies.
- Enhance patient and visitor interaction.
- Maintain high service quality in housekeeping.
- Ensure a positive experience for patients, visitors, and staff.
Objectives:
- Identify key principles of customer service in housekeeping.
- Develop effective communication skills.
- Implement strategies for positive patient and visitor interaction.
- Monitor and evaluate service quality.
- Address common challenges in customer service.
- Educate staff about customer service principles.
- Foster a culture of customer service excellence.
- Collaborate with patient care teams to enhance service quality.
- Develop strategies for continuous improvement in customer service.
- Review case studies to apply customer service techniques in real-world settings.
Units:
- Introduction to Customer Service in Housekeeping
- Principles of Effective Communication
- Strategies for Positive Patient Interaction
- Monitoring and Evaluating Service Quality
- Addressing Challenges in Customer Service
- Educating Staff on Customer Service Principles
- Fostering a Culture of Customer Service Excellence
- Collaboration with Patient Care Teams
- Continuous Improvement in Customer Service
- Case Studies and Practical Applications
