English for Customer Service Professionals 


Course Title: English for Customer Service Professionals 

Course Description: This course focuses on customer interaction language, complaint handling, and service explanation. It includes customer interaction role-plays, complaint resolution simulations, and service description exercises. Learners will provide top-notch customer service in English. 

Course Length: 20 hours (1 hour per module) 

Proficiency Level: Intermediate to Advanced English proficiency 

Prerequisites: Basic English proficiency and a basic understanding of customer service principles 


Course Navigation and Communication: 

  • Assignments: Students will submit assignments through the online platform. Feedback will be provided within three days of submission. 
  • Interaction: Students can interact with peers and instructors through the dedicated discussion forums. 
  • Assistance: For queries or assistance, students can contact instructors via email or schedule a one-on-one virtual meeting. 

Module Syllabus: 

Each module will cover specific topics in English for Customer Service Professionals, including customer service terminologies, communication skills, problem-solving language, complaint handling vocabulary, and professional interactions. Each module will consist of: 

  1. Learning objectives 
  2. Interactive video lectures 
  3. Reading materials and resources 
  4. Practical assignments 
  5. Assessments 

Course Objectives: 

By the end of the course, learners will be able to: 

  1. Understand and use common customer service terminologies accurately. 
  2. Communicate effectively about problem-solving, complaint handling, and customer interactions. 
  3. Write precise and comprehensive customer service-specific reports and emails. 
  4. Deliver clear and structured oral presentations on customer service topics. 
  5. Participate in professional discussions and meetings in a customer service setting. 
  6. Understand and interpret customer service literature and research. 
  7. Use English effectively for teleconferencing and online consultations in a customer service context. 
  8. Continually improve their customer service-specific English skills through self-study and professional development. 
  9. Develop an understanding of customer service operations in English-speaking countries. 
  10. Communicate effectively with customers, team members, and stakeholders about customer service issues. 

This course aims to provide learners with the necessary language skills to excel in a customer service setting where English is used for professional communication. 

AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

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