Course Description: This course covers skills for troubleshooting IT issues and providing technical support in healthcare settings. Participants will learn about common IT problems, support strategies, and tools to ensure smooth operation of healthcare IT systems.
Course Outcomes:
- Understand common IT issues in healthcare settings.
- Develop effective IT support and troubleshooting strategies.
- Utilize tools for IT support and issue resolution.
- Ensure smooth operation of healthcare IT systems.
- Enhance user satisfaction through effective IT support.
Objectives:
- Identify common IT issues in healthcare settings.
- Develop strategies for providing IT support.
- Use troubleshooting tools and techniques effectively.
- Implement best practices for IT support.
- Monitor and evaluate IT support performance.
- Develop user training programs for IT support.
- Address hardware and software issues in healthcare IT systems.
- Implement helpdesk and support ticketing systems.
- Ensure continuous improvement in IT support services.
- Review case studies to apply IT support and troubleshooting techniques in real-world settings.
Units:
- Introduction to IT Support and Troubleshooting
- Common IT Issues in Healthcare
- IT Support Strategies and Tools
- Troubleshooting Hardware Issues
- Troubleshooting Software Issues
- Helpdesk and Support Ticketing Systems
- User Training Programs for IT Support
- Monitoring and Evaluating IT Support Performance
- Continuous Improvement in IT Support Services
- Case Studies and Best Practices
