Managing Difficult Conversation | Leadership Skills | Online Courses


Managing Difficult Conversations

Course Description:

This course provides an overview of the principles of managing difficult conversations and how to use them to foster a productive and respectful work environment. Students will learn about effective communication, constructive feedback, and other topics related to resolving conflict. At the end of this course, students will be able to interact with colleagues in a meaningful and constructive manner, leading to successful outcomes.

Course Objectives:

  • Understand the basics of managing difficult conversations
  • Explore principles of effective communication
  • Analyze methods for constructive feedback
  • Utilize problem-solving strategies
  • Comprehend different techniques for resolution
  • Evaluate approaches to navigating contentious dialogue
  • Create custom plans for defusing tension
  • Develop strategies for preparing for challenging conversations
  • Design custom solutions based on program needs
  • Implement techniques for successful negotiations
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Our online continuing education courses offer a modern, innovative approach to learning for the global market. Our courses are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, peer review assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant Access to our platform/multimedia content
  • 1-year full access to the purchased courses