Course Description: This course provides training on ensuring patients’ rights and advocating for their needs in healthcare settings. Participants will learn about patient communication, healthcare navigation, and conflict resolution to enhance patient care and support.
Outcomes:
- Advocate effectively for patients’ rights and needs.
- Develop effective communication skills for patient advocacy.
- Navigate the healthcare system and coordinate care.
- Resolve conflicts and mediate disputes in healthcare.
- Enhance patient care through patient advocacy services.
Units:
- Introduction to Patient Advocacy
- Patient Rights and Responsibilities
- Effective Communication for Patient Advocates
- Healthcare Navigation and Coordination
- Conflict Resolution and Mediation
- Cultural Competency in Patient Advocacy
- Patient Education and Empowerment
- Legal Aspects of Patient Advocacy
- Chronic Disease Advocacy
- Quality Improvement in Patient Advocacy
