Patient Communication Skills| Health Care | Courses

Course Description: This course teaches effective communication techniques for interacting with patients and families. Participants will learn to build rapport, convey complex medical information clearly, and address patient concerns empathetically to improve patient satisfaction and outcomes.

Course Outcomes:

1. Develop effective patient communication skills.
2. Build rapport and trust with patients and families.
3. Convey complex medical information clearly.
4. Address patient concerns empathetically.
5. Improve patient satisfaction and outcomes through communication.

Objectives:

1. Identify key principles of effective patient communication.
2. Demonstrate techniques for building rapport with patients.
3. Convey medical information in a clear and understandable manner.
4. Address and manage patient concerns empathetically.
5. Implement strategies to improve patient satisfaction through communication.
6. Develop cultural competence in patient communication.
7. Evaluate the impact of communication on patient outcomes.
8. Practice communication skills through role-playing and simulations.
9. Apply communication techniques in various clinical scenarios.
10. Review case studies to analyze the effectiveness of communication strategies.

Units:

1. Introduction to Patient Communication Skills
2. Building Rapport with Patients
3. Clear and Effective Information Delivery
4. Addressing Patient Concerns and Questions
5. Empathetic Communication Techniques
6. Cultural Competency in Patient Communication
7. Non-Verbal Communication Skills
8. Managing Difficult Conversations
9. Patient Education and Counseling
10. Communication Skills Assessment and Improvement