Patient Communication Skills| Health Care | Courses


Course Description: This course teaches effective communication techniques for interacting with patients and families. Participants will learn to build rapport, convey complex medical information clearly, and address patient concerns empathetically to improve patient satisfaction and outcomes.

Course Outcomes:

  1. Develop effective patient communication skills.
  2. Build rapport and trust with patients and families.
  3. Convey complex medical information clearly.
  4. Address patient concerns empathetically.
  5. Improve patient satisfaction and outcomes through communication.


  1. Identify key principles of effective patient communication.
  2. Demonstrate techniques for building rapport with patients.
  3. Convey medical information in a clear and understandable manner.
  4. Address and manage patient concerns empathetically.
  5. Implement strategies to improve patient satisfaction through communication.
  6. Develop cultural competence in patient communication.
  7. Evaluate the impact of communication on patient outcomes.
  8. Practice communication skills through role-playing and simulations.
  9. Apply communication techniques in various clinical scenarios.
  10. Review case studies to analyze the effectiveness of communication strategies.


  1. Introduction to Patient Communication Skills
  2. Building Rapport with Patients
  3. Clear and Effective Information Delivery
  4. Addressing Patient Concerns and Questions
  5. Empathetic Communication Techniques
  6. Cultural Competency in Patient Communication
  7. Non-Verbal Communication Skills
  8. Managing Difficult Conversations
  9. Patient Education and Counseling
  10. Communication Skills Assessment and Improvement


AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant access to our platform/multimedia content
  • 1-year full access to the purchased courses