Description: This course teaches effective communication techniques for interacting with patients and families. Participants will learn to build rapport, convey complex medical information clearly, and address patient concerns empathetically to improve patient satisfaction and outcomes.
Objectives:
- Develop effective patient communication skills.
- Build rapport and trust with patients and families.
- Convey complex medical information clearly.
- Address patient concerns empathetically.
- Improve patient satisfaction and outcomes through communication.
Units:
- Introduction to Patient Communication Skills
- Building Rapport with Patients
- Clear and Effective Information Delivery
- Addressing Patient Concerns and Questions
- Empathetic Communication Techniques
- Cultural Competency in Patient Communication
- Non-Verbal Communication Skills
- Managing Difficult Conversations
- Patient Education and Counseling
Communication Skills Assessment and Improvement
