Patient Engagement and Retention | Health Care | Courses


Course Description: This course provides training on engaging and retaining patients in healthcare settings. Participants will learn about patient communication, loyalty programs, and feedback management to enhance patient satisfaction and retention.


  1. Develop effective patient engagement strategies.
  2. Implement patient communication techniques to enhance engagement.
  3. Develop and manage patient loyalty programs.
  4. Implement feedback management techniques to address patient concerns.
  5. Enhance patient satisfaction and retention through effective engagement strategies.


  1. Introduction to Patient Engagement and Retention
  2. Principles of Patient Engagement
  3. Effective Communication Techniques for Patient Engagement
  4. Developing Patient Loyalty Programs
  5. Implementing Feedback Management Techniques
  6. Measuring and Evaluating Patient Engagement
  7. Engaging Patients Through Communication
  8. Best Practices in Patient Engagement and Retention
  9. Case Studies in Patient Engagement and Retention
  10. Practical Applications in Patient Engagement and Retention


AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant access to our platform/multimedia content
  • 1-year full access to the purchased courses