Patient Engagement and Retention | Health Care | Courses

Course Description: This course provides training on engaging and retaining patients in healthcare settings. Participants will learn about patient communication, loyalty programs, and feedback management to enhance patient satisfaction and retention.

Outcomes:

1. Develop effective patient engagement strategies.
2. Implement patient communication techniques to enhance engagement.
3. Develop and manage patient loyalty programs.
4. Implement feedback management techniques to address patient concerns.
5. Enhance patient satisfaction and retention through effective engagement strategies.

Units:

1. Introduction to Patient Engagement and Retention
2. Principles of Patient Engagement
3. Effective Communication Techniques for Patient Engagement
4. Developing Patient Loyalty Programs
5. Implementing Feedback Management Techniques
6. Measuring and Evaluating Patient Engagement
7. Engaging Patients Through Communication
8. Best Practices in Patient Engagement and Retention
9. Case Studies in Patient Engagement and Retention
10. Practical Applications in Patient Engagement and Retention