Course Description: This course provides training on enhancing patient experience and satisfaction in healthcare settings. Participants will learn about patient-centered care, communication strategies, and feedback management to enhance patient care and satisfaction.
Outcomes:
- Provide patient-centered care to enhance patient experience.
- Develop effective communication strategies to engage patients.
- Implement feedback management techniques to address patient concerns.
- Measure and assess patient satisfaction to identify improvement opportunities.
- Enhance patient care and satisfaction through continuous improvement.
Units:
- Introduction to Patient Experience and Satisfaction
- Principles of Patient-Centered Care
- Effective Communication Strategies for Patient Engagement
- Measuring and Assessing Patient Satisfaction
- Implementing Feedback Management Techniques
- Addressing Patient Concerns and Complaints
- Enhancing Patient Experience Through Continuous Improvement
- Best Practices in Patient Experience and Satisfaction
- Engaging Patients and Families in Care
- Case Studies and Practical Applications in Patient Experience and Satisfaction
