Course Description:
This course will focus on developing an understanding of positive language and the power of words. Participants will learn how to use language in a more effective and constructive way in various contexts, including conversations, communication with customers and colleagues, public speaking, and written materials. Topics covered include active listening, non-verbal communication, assertiveness, analyzing body language, and using humor appropriately. Participants will gain an understanding of how to use these concepts to communicate more effectively.
Course Objectives:
- Identify the components of effective communication
- Utilize positive language to express ideas
- Develop strategies for active listening
- Analyze different types of non-verbal communication
- Understand the fundamentals of assertiveness
- Assess body language cues to improve interactions
- Utilize humor appropriately during conversations
- Adapt messages for different audiences
- Demonstrate an understanding of principles related to positive language through written assignments and class discussions
- Implement measures for continual improvement in communication skills
