Positive Language | Customer Service | Online Courses


Course Description:

This course will focus on developing an understanding of positive language and the power of words. Participants will learn how to use language in a more effective and constructive way in various contexts, including conversations, communication with customers and colleagues, public speaking, and written materials. Topics covered include active listening, non-verbal communication, assertiveness, analyzing body language, and using humor appropriately. Participants will gain an understanding of how to use these concepts to communicate more effectively.

Course Objectives:

  • Identify the components of effective communication
  • Utilize positive language to express ideas
  • Develop strategies for active listening
  • Analyze different types of non-verbal communication
  • Understand the fundamentals of assertiveness
  • Assess body language cues to improve interactions
  • Utilize humor appropriately during conversations
  • Adapt messages for different audiences
  • Demonstrate an understanding of principles related to positive language through written assignments and class discussions
  • Implement measures for continual improvement in communication skills
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Our online continuing education courses offer a modern, innovative approach to learning for the global market. Our courses are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, peer review assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant Access to our platform/multimedia content
  • 1-year full access to the purchased courses