Course Description This course introduces essential selling techniques for retail workers, including customer interaction, sales strategies, and closing techniques. Course Objectives

• Understand basic selling techniques.
• Learn to interact effectively with customers.
• Develop sales strategies.
• Emphasize closing techniques.
• Prepare students for roles in retail sales.

Course Outcomes

1. Explain basic selling techniques.
2. Interact effectively with customers.
3. Apply sales strategies in retail.
4. Use closing techniques to finalize sales.
5. Prepare for roles in retail sales.

Course Description This course covers the procedures for loading and unloading goods, focusing on safety, efficiency, and best practices. Course Objectives

• Understand loading and unloading procedures.
• Learn techniques for handling different types of goods.
• Develop skills in efficient loading and unloading.
• Emphasize safety protocols.
• Prepare students for roles in logistics.

Course Outcomes

1. Explain loading and unloading procedures.
2. Handle different types of goods safely.
3. Load and unload goods efficiently.
4. Apply safety protocols in loading and unloading.
5. Prepare for roles in logistics.

Course Description This course covers the basics of vehicle maintenance, including routine checks, minor repairs, and safety. Course Objectives

• Understand the basics of vehicle maintenance.
• Learn to perform routine checks.
• Develop skills in minor vehicle repairs.
• Emphasize safety in vehicle maintenance.
• Prepare students for entry-level roles in vehicle maintenance.

Course Outcomes

1. Explain the basics of vehicle maintenance.
2. Perform routine vehicle checks.
3. Conduct minor vehicle repairs.
4. Apply safety protocols in vehicle maintenance.
5. Prepare for entry-level roles in vehicle maintenance.

Course Description This course provides the skills needed for customer service roles in call centers, including communication, problem-solving, and customer interaction. Course Objectives

• Understand the role of call center customer service.
• Learn effective communication techniques.
• Develop problem-solving skills.
• Emphasize customer interaction.
• Prepare students for call center roles.

Course Outcomes

1. Explain the role of call center customer service.
2. Communicate effectively with customers.
3. Solve customer problems efficiently.
4. Interact positively with customers.
5. Prepare for call center roles.

Course Description  This course covers the basics of recycling and sustainability practices, including waste reduction, resource management, and environmental impact.  Course Objectives 

• Understand the basics of recycling and sustainability. 
• Learn waste reduction techniques. 
• Develop skills in resource management. 
• Emphasize the importance of environmental impact. 
• Prepare students for roles in sustainability practices. 

Course Outcomes 

1. Explain the basics of recycling and sustainability. 
2. Apply waste reduction techniques. 
3. Manage resources effectively. 
4. Assess environmental impact. 
5. Prepare for roles in sustainability practices.