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  • Course Description: This course explores sustainable practices in the hospitality industry, including energy conservation, waste management, green building, and sustainable tourism. Participants will learn to implement eco-friendly practices. Course Objectives:
    • Understand the principles of sustainable hospitality.
    • Develop and implement energy conservation and waste management strategies.
    • Explore green building practices and sustainable tourism.
    Learning Outcomes:
    • Apply sustainable practices in hospitality settings.
    • Develop and implement energy conservation and waste management strategies.
    • Promote green building practices and sustainable tourism.
  • Course Description: This course covers sales techniques specific to the hospitality industry. Topics include prospecting, sales presentations, negotiation, and closing deals. Participants will learn to boost sales in hospitality settings. Course Objectives:
    • Understand the principles of hospitality sales.
    • Develop effective sales techniques and strategies.
    • Implement prospecting, negotiation, and deal-closing techniques.
    Learning Outcomes:
    • Apply sales techniques in hospitality settings.
    • Develop and implement effective sales strategies.
    • Boost sales through prospecting, negotiation, and closing deals.
  • Course Description: This course focuses on managing the guest experience in hospitality settings. Topics include customer service excellence, personalized service, feedback management, and service recovery. Participants will learn to enhance guest satisfaction. Course Objectives:
    • Understand the principles of guest experience management.
    • Develop effective customer service and personalized service strategies.
    • Implement feedback management and service recovery plans.
    Learning Outcomes:
    • Apply guest experience management principles in hospitality settings.
    • Develop and implement customer service and personalized service strategies.
    • Enhance guest satisfaction through feedback management and service recovery.
  • Course Description: This course explores the management of bar and beverage operations, including inventory control, drink preparation, customer service, and cost management. Participants will gain skills in running successful bar operations. Course Objectives:
    • Understand the principles of bar and beverage management.
    • Develop effective inventory control and cost management strategies.
    • Enhance drink preparation and customer service techniques.
    Learning Outcomes:
    • Apply bar and beverage management principles in hospitality settings.
    • Develop and implement inventory control and cost management strategies.
    • Enhance drink preparation and customer service techniques.
  • Course Description: This course covers the essentials of catering management, including menu planning, event coordination, food presentation, and service techniques. Participants will learn to manage catering operations. Course Objectives:
    • Understand the principles of catering management.
    • Develop effective menu planning and event coordination strategies.
    • Implement food presentation and service techniques.
    Learning Outcomes:
    • Apply catering management principles in hospitality settings.
    • Develop and implement menu planning and event coordination strategies.
    • Enhance food presentation and service techniques.
  • Course Description: This course provides an introduction to managing resort operations, including guest services, recreational activities, facility management, and marketing. Participants will gain insights into running successful resorts. Course Objectives:
    • Understand the principles of resort management.
    • Develop effective guest services and recreational activities.
    • Implement facility management and marketing strategies.
    Learning Outcomes:
    • Apply resort management principles in hospitality settings.
    • Develop and implement guest services and recreational activities.
    • Manage resort facilities and market resort services.
  • Course Description: This course focuses on human resources management in the hospitality industry. Topics include recruitment, training, performance management, employee relations, and labor law. Participants will learn to manage hospitality staff effectively. Course Objectives:
    • Understand HR management principles and practices.
    • Develop effective recruitment and training strategies.
    • Implement performance management and employee relations plans.
    Learning Outcomes:
    • Apply HR management principles in hospitality settings.
    • Develop and implement recruitment and training strategies.
    • Enhance performance management and employee relations.
  • Course Description: This course covers financial accounting principles and practices for the hospitality industry. Topics include financial statements, budgeting, cost control, and financial analysis. Participants will gain skills in managing hospitality finances. Course Objectives:
    • Understand the principles of financial accounting.
    • Develop skills for budgeting and cost control.
    • Analyze financial statements and performance.
    Learning Outcomes:
    • Apply financial accounting principles in hospitality settings.
    • Develop and implement budgeting and cost control strategies.
    • Analyze financial statements and performance.
  • Course Description: This course provides an overview of restaurant operations, including menu planning, food preparation, service techniques, and cost control. Participants will learn to manage restaurant operations efficiently. Course Objectives:
    • Understand the principles of restaurant operations.
    • Develop effective menu planning and food preparation strategies.
    • Implement service techniques and cost control measures.
    Learning Outcomes:
    • Manage restaurant operations effectively.
    • Develop and implement menu planning and food preparation strategies.
    • Enhance service techniques and control costs.
  • Course Description: This course covers the basics of wine and beverage management, including wine selection, storage, service, and pairing. Participants will gain knowledge of managing beverage programs in hospitality settings. Course Objectives:
    • Understand the principles of wine and beverage management.
    • Learn techniques for wine selection, storage, and service.
    • Develop skills for pairing wine with food.
    Learning Outcomes:
    • Manage wine and beverage programs effectively.
    • Select, store, and serve wine properly.
    • Pair wine with food to enhance guest experience.

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