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  • Course Description: This course focuses on managing the front office of a hotel, including reservations, check-in/check-out processes, guest services, and customer satisfaction. Participants will enhance their front office management skills. Course Objectives:
    • Understand the functions of the hotel front office.
    • Develop skills for managing front office operations.
    • Learn techniques for enhancing guest services and satisfaction.
    Learning Outcomes:
    • Manage reservations and front office operations.
    • Handle check-in and check-out processes efficiently.
    • Enhance guest services and overall customer satisfaction.
  • Course Description: This course covers essential principles of food safety and sanitation, including hygiene practices, foodborne illness prevention, and regulatory compliance. Participants will learn to maintain high standards of food safety. Course Objectives:
    • Understand the principles of food safety and sanitation.
    • Learn techniques for preventing foodborne illnesses.
    • Ensure compliance with food safety regulations.
    Learning Outcomes:
    • Implement food safety and sanitation practices.
    • Prevent and manage foodborne illnesses.
    • Ensure regulatory compliance in food service operations.
  • Course Description: This course explores the day-to-day operations of a hotel, including front office, housekeeping, maintenance, and food and beverage services. Participants will gain practical knowledge of hotel management. Course Objectives:
    • Understand the functions of various hotel departments.
    • Develop skills for managing hotel operations.
    • Learn techniques for enhancing guest services.
    Learning Outcomes:
    • Manage front office, housekeeping, and maintenance operations.
    • Oversee food and beverage services.
    • Enhance overall hotel operations and guest satisfaction.
  • Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
  • Course Description: This course provides an overview of the hospitality industry, including its history, structure, and key sectors. Participants will gain a foundational understanding of the hospitality business. Course Objectives:
    • Understand the history and development of the hospitality industry.
    • Identify key sectors within the hospitality industry.
    • Gain insight into the structure and operations of hospitality businesses.
    Learning Outcomes:
    • Describe the evolution of the hospitality industry.
    • Identify and differentiate between key sectors of hospitality.
    • Understand the operational structure of hospitality businesses.
  • Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
  • Description: This course is designed to explore the processes and strategies involved with personal career management. This course discusses approaches and strategies for starting a new career, trying to choose a career path, and / or making changes or improvements to your current career. 
    Learning Outcomes: Students will learn 
    • How to create a career plan 
    • The differences between jobs and careers  
    • Strategies to take your career exactly where you want it to go
    • How to continue to develop your career 
  • Course Description: This course will provide participants with an understanding of advanced English as a Second Language (ESL) for professional business contexts. Topics covered include crafting persuasive emails, constructing sharp reports, organizing complex presentations, summarizing key ideas in writing with precision and accuracy, and other communication scenarios in a professional setting. Participants will gain an understanding of the highest-level aspects of the English language necessary to succeed in the business world. Course Objectives:
    • Utilize accurate language rules from multiple sources when writing
    • Develop strategies for writing emails that demonstrate persuasion and clarity
    • Construct sharp reports that effectively convey information
    • Organize complex presentations using a variety of approaches
    • Summarize key ideas accurately and concisely in writing
    • Evaluate arguments using critical thinking skills
    • Compose persuasive essays that demonstrate fluency and accuracy
    • Leverage specialized terminology when communicating with colleagues and clients
    • Analyze methods for conveying complex ideas using precise words and phrases
    • Implement measures for continual improvement in communication skills
  • Course Description: This online course provides an introduction to differentiated instruction, a teaching approach that tailors instruction to meet the individual needs of students. Participants will learn how to differentiate content, process, products, and learning environment in order to maximize student learning. Course Objectives:
    • Understand the definition of differentiated instruction and its purpose in the classroom
    • Identify strategies for differentiating content, process, products, and learning environment
    • Develop lesson plans that incorporate differentiated instruction techniques
    • Utilize assessment tools to measure student progress and adjust instruction accordingly
    • Create a classroom environment that is conducive to differentiated instruction practices
    • Implement instructional strategies that are appropriate for different age groups and learning styles
    • Utilize technology resources to enhance differentiated instruction practices in the classroom
    • Analyze data from student assessments to inform instructional decisions and modify curriculum as needed
    • Collaborate with colleagues on best practices for implementing differentiated instruction in the classroom setting
    • Reflect on your own practice and identify areas for improvement related to differentiated instruction implementation in the classroom setting
  • Teaching ESL Science Course Description: This course is designed to provide teachers with the knowledge and skills needed to effectively teach science to English language learners (ELLs). The course will cover strategies for teaching science to ELLs, including how to scaffold instruction, build vocabulary, use inquiry-based lessons, and incorporate interactive activities. By the end of the course, participants will have a better understanding of how to create engaging lessons that meet the needs of their ELL students. Course Objectives:
    • Understand the challenges faced by ELLs when learning science
    • Learn strategies for scaffolding instruction for ELLs in science classes
    • Identify ways to build vocabulary related to science topics
    • Develop inquiry-based lessons that are accessible for ELLs
    • Incorporate interactive activities into lesson plans for ELLs in science classes
    • Utilize visuals and tactile projects when teaching science concepts to ELLs
    • Create an environment that encourages collaboration between ESL and classroom teachers when teaching science concepts to ELLs
    • Understand how literature can be used as a tool for teaching science concepts to ELLs
    • Analyze data from observations made during experiments conducted by ELL students in order to draw conclusions about scientific principles and theories being studied in class
    • Design lesson plans that are tailored towards meeting the needs of individual ELL students in a classroom setting

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