Course Description: This course focuses on developing effective communication skills for patient advocates. Participants will learn about active listening, empathy, conflict resolution, and techniques for effective communication with patients, families, and healthcare providers.
Course Outcomes:
- Develop proficiency in communication skills for patient advocacy.
- Implement active listening and empathy in communication.
- Resolve conflicts effectively in patient advocacy situations.
- Enhance communication with patients, families, and healthcare providers.
- Improve overall effectiveness of patient advocacy through enhanced communication.
Objectives:
- Identify key communication principles in patient advocacy.
- Develop and implement active listening techniques.
- Enhance empathy in communication with patients and families.
- Apply conflict resolution strategies in patient advocacy.
- Monitor and evaluate communication practices.
- Address common challenges in communication for patient advocates.
- Educate patient advocates about effective communication techniques.
- Collaborate with healthcare providers to optimize communication.
- Ensure continuous improvement in communication practices.
- Review case studies to apply communication techniques in real-world settings.
Units:
- Introduction to Communication Skills for Patient Advocates
- Principles of Active Listening
- Enhancing Empathy in Communication
- Conflict Resolution Strategies
- Monitoring and Evaluating Communication Practices
- Addressing Challenges in Communication
- Educating Advocates on Effective Communication Techniques
- Collaboration with Healthcare Providers
- Continuous Improvement in Communication Practices
- Case Studies and Practical Applications
