CustFace-to-Face Skills | Customer Service | Online Courses


Course Description:

This course will provide participants with an understanding of how to effectively communicate face-to-face. Topics covered include body language, building relationships, effective listening, presentation skills, and conflict resolution. Participants will gain an understanding of how to use these concepts to become more comfortable and confident when engaging in conversations with others.

Course Objectives:

  • Identify factors that lead to successful communication
  • Utilize techniques for reading body language
  • Develop strategies for building relationships
  • Implement tactics for effective listening
  • Understand methods for giving presentations
  • Analyze approaches for conflict resolution
  • Leverage diplomatic language when appropriate during conversations
  • Identify best practices for managing stress during a conversation
  • Demonstrate an understanding of the principles related to face-to-face communication through written assignments and class discussions
  • Implement measures for continual improvement in interpersonal skills
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Our online continuing education courses offer a modern, innovative approach to learning for the global market. Our courses are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, peer review assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant Access to our platform/multimedia content
  • 1-year full access to the purchased courses