Principles of Good Customer Service | Customer Service | Online Courses


Course Description:

This course is designed to provide an understanding of the principles of good customer service and how to apply them in practice. Topics covered include understanding customer expectations, building relationships with customers, using effective communication strategies, creating a positive atmosphere for customers, and resolving customer complaints. By the end of this course, participants will have a comprehensive understanding of the application elements of good customer service and their importance in providing exceptional service experiences.

Course Objectives:

  • Identify customer expectations when providing services
  • Utilize interpersonal skills to form relationships with customers
  • Apply communication techniques for exchanging information with customers
  • Develop strategies for creating a warm, welcoming atmosphere for customers
  • Practice problem-solving techniques used in difficult situations involving customers
  • Examine how to effectively handle customer complaints
  • Analyze how good customer service can lead to increased business success
  • Assess ethical considerations when dealing with customers
  • Implement feedback loops to ensure continual improvement in services
  • Demonstrate an understanding of principles related to good customer service through written assignments and class discussions
SKU: 3910-1-1-2-1-1 Categories: , Tag:


Our online continuing education courses offer a modern, innovative approach to learning for the global market. Our courses are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, peer review assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant Access to our platform/multimedia content
  • 1-year full access to the purchased courses