Digital Transformation in Hospitality

Description

Navigating the Course: Upon enrolling, learners will gain access to the course materials and our user-friendly learning platform. The course is divided into four modules, each focusing on a distinct aspect of digital transformation in hospitality. Participants are expected to follow the modules sequentially, complete assignments, engage in discussions, and apply acquired knowledge to practical scenarios.

Course Modules:

Module 1: Introduction to Digital Transformation in Hospitality

• Learning Objectives:
  • Define digital transformation and its significance in the hospitality industry.
  • Identify key technology trends shaping guest expectations.
• Assignments:
  • Reflective journal on the impact of digital transformation on guest experiences.
  • Discussion on technological trends reshaping the hospitality landscape.

Module 2: Enhancing Guest Interactions through Technology

• Learning Objectives:
  • Explore technologies for personalized guest interactions and service delivery.
  • Evaluate the role of chatbots, virtual concierges, and AI in guest engagement.
• Assignments:
  • Case study analysis of a hotel implementing AI-driven guest services.
  • Group discussion on ethical considerations of technology in guest interactions.

Module 3: Optimizing Operations and Efficiency

• Learning Objectives:
  • Examine technology solutions for streamlining hospitality operations.
  • Analyze the benefits and challenges of adopting new operational technologies.
• Assignments:
  • Research and presentation on a hospitality tech solution enhancing efficiency.
  • Debate on the potential drawbacks of over-relying on technology in operations.

Module 4: Data-Driven Insights and Future Trends

• Learning Objectives:
  • Utilize data analytics for informed decision-making in hospitality.
  • Anticipate future trends and challenges in the digital hospitality landscape.
• Assignments:
  • Analysis of a hotel’s use of data analytics to improve guest experiences.
  • Scenario-based exercise on adapting to future technological disruptions.

Assessment and Interaction: Learners will be evaluated based on participation in discussions, completion of assignments, and a final project showcasing their ability to apply technology to enhance guest experiences. The final project involves creating a digital transformation plan for a fictional hospitality establishment. Learners are encouraged to interact with peers via discussion forums and collaborate on group assignments.

Instructor Assistance: Learners can seek clarification and assistance from the instructor through the dedicated communication channel within the learning platform. Weekly virtual office hours will also be available for more in-depth discussions and guidance on course content

 

AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

• Interactive activities and learning path
• Instant access to our platform/multimedia content
• 1-year full access to the purchased courses