Handling and Resolving Conflicts | Project Management | Online Courses


Handling & Resolving Conflicts

Course Description:

This online course provides an overview of the key principles and practices of handling and resolving conflicts. It covers the fundamentals of managing disagreements, including how to identify and address underlying issues, communicate effectively, validate feelings, and create agreements. You will learn about non-violent communication strategies, conflict resolution tactics, and therapeutic interventions. You will also gain an understanding of how to handle difficult conversations in a fair, honest and constructive manner.

Through interactive lectures, readings, discussions, videos, and assignments you will develop your knowledge of conflict resolution while learning how to effectively handle disputes within relationships or institutions. This course is ideal for individuals who are looking to hone their skills as professional mediator or those interested in pursuing a career in social work or counseling.

Course Objectives:


  • Understand principles associated with successful conflict resolution
  • Identify feelings & behaviors that may lead to conflict
  • Address underlying issues
  • Communicate ideas & solutions
  • Validate perspectives
  • Utilize techniques such as negotiation & problem-solving
  • Practice non-violent communication
  • Create mutually beneficial agreements
  • Integrate therapeutic interventions
  • Demonstrate effective leadership qualities
SKU: 3834 Categories: , Tag:


Our online continuing education courses offer a modern, innovative approach to learning for the global market. Our courses are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, peer review assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

  • Interactive activities and learning path
  • Instant Access to our platform/multimedia content
  • 1-year full access to the purchased courses