Handling & Resolving Conflicts
This online course provides an overview of the key principles and practices of handling and resolving conflicts. It covers the fundamentals of managing disagreements, including how to identify and address underlying issues, communicate effectively, validate feelings, and create agreements. You will learn about non-violent communication strategies, conflict resolution tactics, and therapeutic interventions. You will also gain an understanding of how to handle difficult conversations in a fair, honest and constructive manner.
Through interactive lectures, readings, discussions, videos, and assignments you will develop your knowledge of conflict resolution while learning how to effectively handle disputes within relationships or institutions. This course is ideal for individuals who are looking to hone their skills as professional mediator or those interested in pursuing a career in social work or counseling.
- Understand principles associated with successful conflict resolution
- Identify feelings & behaviors that may lead to conflict
- Address underlying issues
- Communicate ideas & solutions
- Validate perspectives
- Utilize techniques such as negotiation & problem-solving
- Practice non-violent communication
- Create mutually beneficial agreements
- Integrate therapeutic interventions
- Demonstrate effective leadership qualities