Hospitality Operations Management


Course Description:
This course delves into the management of daily operations in hospitality settings. Topics include service quality management, operational efficiency, staff training, and customer service excellence. Participants will gain practical skills to enhance operational performance.

Course Objectives:

  • Understand the fundamentals of operations management.
  • Enhance service quality and operational efficiency.
  • Develop staff training programs.
  • Improve customer service standards.

Learning Outcomes:

  • Manage hospitality operations effectively.
  • Implement service quality management practices.
  • Develop and deliver staff training programs.
  • Enhance customer service and satisfaction.


Course Contents:

Unit 1: Introduction to Operations Management

  • Overview of operations management concepts.
  • Role of operations management in hospitality.

Unit 2: Service Quality Management

  • Principles of service quality management.
  • Techniques for enhancing service quality.

Unit 3: Operational Efficiency

  • Strategies for improving operational efficiency.
  • Lean management and process improvement.

Unit 4: Inventory Management

  • Managing inventory and supply chain.
  • Techniques for inventory control and optimization.

Unit 5: Facilities Management

  • Managing hospitality facilities.
  • Maintenance and upkeep of facilities.

Unit 6: Supply Chain Management

  • Understanding supply chain processes.
  • Strategies for effective supply chain management.

Unit 7: Technology in Operations

  • Leveraging technology for operational efficiency.
  • Implementing and managing operational technologies.

Unit 8: Staff Training and Development

  • Developing staff training programs.
  • Techniques for effective staff development.

Unit 9: Operational Risk Management

  • Identifying and managing operational risks.
  • Developing risk mitigation strategies.

Unit 10: Capstone Project

  • Developing an operations management plan.
  • Implementing operational strategies learned in the course.


  • Participation and Engagement (20%)
  • Case Studies and Projects (30%)
  • Midterm and Final Exams (30%)
  • Capstone Project (20%)

AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.

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