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  • Personal Finance

    Course Description: Personal Finance is an online course designed to provide a comprehensive overview of financial management principles, budgeting, and investment strategies. This course aims to enhance your understanding of personal finance and develop the knowledge and skills required to manage your personal finances effectively. Through interactive lectures, readings, discussions, and assignments, you will develop an understanding of the basics of personal finance and develop effective financial strategies that are tailored to your financial goals. This course is ideal for individuals who want to develop a strong financial foundation and gain control over their finances. Course Objectives:
    • Develop a basic understanding of personal finance terms and concepts
    • Develop an understanding of budgeting and budgeting tools
    • Develop a financial plan, including setting financial goals and creating a budget to achieve them
    • Understand the fundamentals of credit ratings, credit reports, and managing credit
    • Understand the different types of savings and investment products available
    • Identify short-term and long-term financial goals and develop strategies to achieve them
    • Understand the basics of retirement planning and investing in retirement accounts
    • Explore different types of borrowing, including loans, credit cards, and mortgages
    • Understand the principles of insurance, including types of insurance and insurance planning
    • Analyze case studies and real-world examples to apply financial concepts to practical personal financial situations
  • Description: This course provides a broad overview of sociology and how it applies to everyday life. Major theoretical perspectives and concepts are presented, including sociological imagination, culture, deviance, inequality, social change, and social structure. Students also explore the influence of social class and social institutions, such as churches, education, healthcare, government, economy, and environment.  
    Course Objectives: 
    • understand the four major sociological perspectives (Functionalist, Conflict, Symbolic Interaction, and Feminist thought), their theoretical components and their historical evolution. 

    • learn how humans develop social consciousness, thinking skills, self-concepts and moral codes. 
    • distinguish the basis of different types of societies, can order and sequence the socialization processes and cognitive developments over a life span and can connect evolving institutional participation, roles and moral codes to specific ages and social experiences over a life time 

    • associate the different historical experiences, values, norms, and belief systems with specific cultures nationally and globally. 
    • understand the basic historical data, sociological processes and concepts, and contemporary issues concerning the social construction of race, ethnicity, gender, social status, economic class, and learn how these change over time. 
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses.
  • Course Description:

    This course is designed to provide an understanding of the principles of good customer service and how to apply them in practice. Topics covered include understanding customer expectations, building relationships with customers, using effective communication strategies, creating a positive atmosphere for customers, and resolving customer complaints. By the end of this course, participants will have a comprehensive understanding of the application elements of good customer service and their importance in providing exceptional service experiences. Course Objectives:
    • Identify customer expectations when providing services
    • Utilize interpersonal skills to form relationships with customers
    • Apply communication techniques for exchanging information with customers
    • Develop strategies for creating a warm, welcoming atmosphere for customers
    • Practice problem-solving techniques used in difficult situations involving customers
    • Examine how to effectively handle customer complaints
    • Analyze how good customer service can lead to increased business success
    • Assess ethical considerations when dealing with customers
    • Implement feedback loops to ensure continual improvement in services
    • Demonstrate an understanding of principles related to good customer service through written assignments and class discussions
  • Course Description:

    This course provides an overview of the principles of effective verbal and non-verbal communication and how to use them to achieve desired outcomes. Students will learn about verbal protocols, body language, and other topics related to successful communication. At the end of this course, students will be able to express thoughts clearly, explain ideas using appropriate language, listen effectively, identify different types of non-verbal cues accurately, and make sense of ambiguous messages for successful interactions. Course Objectives:
    • Understand the basics of verbal and non-verbal communication
    • Explore principles of effective expression
    • Analyze methods for meaningful listening
    • Utilize strategies for differentiating between verbal cues
    • Comprehend different techniques for interpreting non-verbal cues accurately
    • Evaluate approaches to recognizing ambiguity
    • Create custom plans for addressing challenging conversations
    • Develop strategies for adjusting communication style
    • Design custom solutions based on program needs
    • Implement techniques for long-term planning
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses.
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses.
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses.
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses.
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses.

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