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  • Course Description: This course explores the day-to-day operations of a hotel, including front office, housekeeping, maintenance, and food and beverage services. Participants will gain practical knowledge of hotel management. Course Objectives:
    • Understand the functions of various hotel departments.
    • Develop skills for managing hotel operations.
    • Learn techniques for enhancing guest services.
    Learning Outcomes:
    • Manage front office, housekeeping, and maintenance operations.
    • Oversee food and beverage services.
    • Enhance overall hotel operations and guest satisfaction.
  • Course Description: This course covers security management in hospitality settings, including risk assessment, emergency planning, security protocols, and guest safety. Participants will learn to ensure a safe environment for guests and staff. Course Objectives:
    • Understand the principles of hotel security management.
    • Develop effective risk assessment and emergency planning strategies.
    • Implement security protocols and guest safety measures.
    Learning Outcomes:
    • Apply hotel security management principles in hospitality settings.
    • Develop and implement risk assessment and emergency planning strategies.
    • Ensure the safety and security of guests and staff.
  • Course Description: This course provides training on housekeeping practices for specialized areas in healthcare, such as operating rooms, isolation units, and laboratories. Participants will learn about specialized cleaning protocols, disinfection techniques, and maintaining hygiene standards in critical areas. Course Outcomes:
    1. Develop proficiency in housekeeping for specialized areas.
    2. Implement specialized cleaning protocols effectively.
    3. Perform disinfection techniques for critical areas.
    4. Maintain high hygiene standards in specialized healthcare environments.
    5. Enhance patient and staff safety through specialized housekeeping practices.
    Objectives:
    1. Identify key principles of housekeeping for specialized areas.
    2. Develop and implement specialized cleaning protocols.
    3. Perform effective disinfection techniques.
    4. Monitor and evaluate cleaning practices in specialized areas.
    5. Address common challenges in specialized housekeeping.
    6. Educate staff about specialized cleaning techniques.
    7. Collaborate with healthcare professionals to maintain hygiene standards.
    8. Ensure compliance with regulations for specialized areas.
    9. Develop strategies for continuous improvement in specialized housekeeping.
    10. Review case studies to apply specialized housekeeping techniques in real-world settings.
    Units:
    1. Introduction to Housekeeping for Specialized Areas
    2. Principles of Specialized Cleaning Protocols
    3. Effective Disinfection Techniques for Critical Areas
    4. Monitoring and Evaluating Specialized Cleaning Practices
    5. Addressing Challenges in Specialized Housekeeping
    6. Staff Education on Specialized Cleaning Techniques
    7. Collaboration with Healthcare Professionals
    8. Compliance with Regulations for Specialized Areas
    9. Continuous Improvement in Specialized Housekeeping
    10. Case Studies and Practical Applications
  • Course Description: This course covers the management of housekeeping operations, including cleaning techniques, staff supervision, inventory control, and quality assurance. Participants will learn to ensure a clean and comfortable environment for guests. Course Objectives:
    • Understand the principles of housekeeping management.
    • Develop effective cleaning and maintenance strategies.
    • Manage housekeeping staff and inventory.
    Learning Outcomes:
    • Implement housekeeping management practices.
    • Supervise and train housekeeping staff.
    • Maintain cleanliness and quality standards.
  • Course Description: This course provides training on managing and leading housekeeping teams in healthcare settings. Participants will learn about leadership principles, team management, and strategic planning to ensure effective housekeeping operations. Course Outcomes:
    1. Develop proficiency in housekeeping management and leadership.
    2. Implement effective team management strategies.
    3. Develop and execute strategic housekeeping plans.
    4. Monitor and evaluate housekeeping operations.
    5. Enhance the overall effectiveness of housekeeping management.
    Objectives:
    1. Identify key principles of housekeeping management and leadership.
    2. Develop strategies for effective team management.
    3. Implement strategic planning in housekeeping operations.
    4. Monitor and evaluate housekeeping management practices.
    5. Address common challenges in housekeeping leadership.
    6. Educate housekeeping teams about management principles.
    7. Foster a culture of excellence and accountability.
    8. Collaborate with other departments to support housekeeping initiatives.
    9. Ensure continuous improvement in housekeeping management.
    10. Review case studies to apply housekeeping management techniques in real-world settings.
    Units:
    1. Introduction to Housekeeping Management and Leadership
    2. Principles of Team Management
    3. Strategic Planning in Housekeeping Operations
    4. Monitoring and Evaluating Housekeeping Practices
    5. Addressing Challenges in Housekeeping Leadership
    6. Educating Housekeeping Teams on Management Principles
    7. Fostering a Culture of Excellence
    8. Collaboration with Other Departments
    9. Continuous Improvement in Housekeeping Management
    10. Case Studies and Practical Applications
  • Course Description: This course covers the use of technology and innovations in housekeeping. Participants will learn about new cleaning technologies, automated systems, and innovative practices to enhance the efficiency and effectiveness of housekeeping operations. Course Outcomes:
    1. Develop proficiency in using housekeeping technology.
    2. Implement new cleaning technologies effectively.
    3. Utilize automated systems in housekeeping operations.
    4. Enhance efficiency and effectiveness through innovative practices.
    5. Stay updated with the latest advancements in housekeeping technology.
    Objectives:
    1. Identify key principles of housekeeping technology and innovations.
    2. Implement new cleaning technologies in housekeeping.
    3. Utilize automated systems effectively.
    4. Monitor and evaluate the impact of technology on housekeeping operations.
    5. Address common challenges in using housekeeping technology.
    6. Educate staff about new technologies and innovations.
    7. Collaborate with technology providers to enhance operations.
    8. Ensure compliance with technology standards and regulations.
    9. Develop strategies for continuous improvement in housekeeping technology.
    10. Review case studies to apply housekeeping technology in real-world settings.
    Units:
    1. Introduction to Housekeeping Technology and Innovations
    2. Principles of New Cleaning Technologies
    3. Utilizing Automated Systems in Housekeeping
    4. Monitoring and Evaluating Technology Impact
    5. Addressing Challenges in Using Technology
    6. Staff Education on New Technologies and Innovations
    7. Collaboration with Technology Providers
    8. Compliance with Technology Standards and Regulations
    9. Continuous Improvement in Housekeeping Technology
    10. Case Studies and Practical Applications
  • How Learning Happens

    Course Description:   This course explores and analyzes how the brain, as a social organism, learns best throughout the lifespan, from our early schooling through late life. It helps teachers make connections to neurobiological principles, with the goal of creating classrooms that nurture healthy attachment patterns and resilient psyches. 
    Learning Objectives: 
    • Analyze how secure attachment and supportive relationships are critical for healthy psychological development and the building of social brain networks 
    • Analyze the brain as a social organ of adaptation critical to cognitive development 
    • Identify techniques to succeed with difficult or “unteachable” students 
    • Analyze teaching from the perspectives of social neuroscience and interpersonal neurobiology 
    • Create classrooms that nurture healthy attachment patterns and resilient psyches
  • How to End a Conversation

    Course Description: This course will provide participants with an understanding of how to effectively end conversations. Topics covered include techniques for graciously exiting conversations, strategies for hard endings, and methods of avoiding awkwardness when transitioning out of a conversation. Participants will gain an understanding of how to use these concepts to bring conversations to a respectful and successful conclusion. Course Objectives:
    • Identify polite tactics for ending conversations
    • Utilize techniques for gracefully exiting conversations
    • Develop strategies for making hard endings
    • Understand approaches for bringing conversations to a close without creating awkwardness
    • Leverage diplomatic language when appropriate during the transition out of conversations
    • Analyze methods for expressing gratitude in the context of ending conversations
    • Identify best practices for encouraging further communication in the future
    • Use words and phrases that accurately convey closure
    • Demonstrate an understanding of principles related to conversation endings through written assignments and class discussions
    • Implement measures for continual improvement in existing conversation skills
  • Course Title: How to Open a Business

    Proficiency Level: Beginner

    Prerequisite Requirements: No prior business experience required; basic financial literacy recommended.

    Course Description:
    This course equips aspiring entrepreneurs with the foundational knowledge and tools needed to successfully start a business. It covers essential topics such as identifying viable business ideas, conducting market research, choosing a legal structure, registering a business, and managing initial finances. Learners will gain a clear understanding of the step-by-step process to launch a business, aligned with industry best practices and measurable objectives. By the end of the course, participants will be able to develop a realistic business plan and take confident first steps into entrepreneurship.

  • Course Title: How to Open a Non-Profit

    Proficiency Level: Beginner

    Prerequisite Requirements: No prior nonprofit experience required; interest in social impact or community work is recommended.

    Course Description:
    This course guides learners through the essential steps to establish a nonprofit organization. From defining a mission and vision to navigating legal requirements, securing tax-exempt status, and building a board of directors, participants will develop a clear roadmap for launching a successful nonprofit. The course also introduces key concepts in fundraising, budgeting, and compliance. Aligned with sector best practices, the course includes measurable objectives to ensure learners are equipped to create organizations that generate positive and lasting social change.

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