Course Description: This course provides an understanding of luxury hospitality, focusing on customer experience, service standards, marketing, and branding. Course Objectives:

• To understand the principles of luxury hospitality.
• To enhance guest experience in luxury settings.
• To learn about luxury service standards.
• To develop marketing and branding strategies for luxury hospitality.

Learning Outcomes:

• Explain the characteristics of luxury hospitality.
• Enhance customer experience in luxury settings.
• Implement luxury service standards.
• Develop effective marketing and branding strategies.

Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:

• Develop effective communication skills for customer service.
• Learn problem-solving techniques to address guest issues.
• Implement service recovery strategies to ensure customer satisfaction.

Learning Outcomes:

• Communicate effectively with guests.
• Resolve customer complaints and issues.
• Enhance guest satisfaction through service recovery.