Course Description: This course covers the operations of travel agencies, including business models, booking systems, customer service, and legal considerations.
Course Objectives:
- To understand different travel agency business models.
- To learn about booking and reservation systems.
- To enhance customer service skills.
- To explore legal and ethical considerations in travel agency operations.
Learning Outcomes:
- Explain various travel agency business models.
- Operate booking and reservation systems effectively.
- Provide exceptional customer service.
- Identify and address legal and ethical issues in travel agency operations.
