- Demonstrate diplomatic leadership during complex global crises.
- Analyze rapidly evolving scenarios with incomplete information.
- Coordinate response strategies across ministries and alliances.
- Negotiate under pressure with limited time and shifting stakes.
- Apply ethical frameworks and values in decision-making.
- Develop clear, effective communication in high-stress environments.
- Respond to misinformation, escalation, and international scrutiny.
- Utilize digital platforms for situational awareness and coordination.
- Reflect on performance and lessons learned from live simulations.
- Design personal protocols for crisis engagement and team resilience.
Course Description: This advanced simulation-based course immerses diplomats and global leaders in high-intensity crisis scenarios. Participants will be challenged to make strategic decisions under pressure, manage multi-stakeholder responses, and lead teams during evolving global events. The lab is designed to test diplomatic agility, communication, ethics, and leadership in the face of real-world uncertainty. Course Length: 6 weeks (36 total instructional hours) Proficiency Level: Advanced Prerequisite: Completion of a lower-intermediate ESL course or equivalent language proficiency Course Objectives:
Course Description: This course covers crisis management strategies for transportation organizations. Students will learn to develop and implement crisis management plans to handle emergencies effectively. Course Objectives:- Understand crisis management principles in transportation.
- Develop crisis management plans for transport organizations.
- Implement crisis response strategies effectively.
- Prepare for and manage crises in transportation organizations.
- Develop and implement effective crisis management plans.
- Ensure organizational resilience in the face of emergencies.
Course Description: This course provides strategic crisis management training for railway operators, ensuring swift and effective response during accidents. Objectives:- Develop crisis management frameworks for railway operators.
- Implement rapid response protocols for railway accidents.
- Improve coordination with emergency services and first responders.
- Utilize digital tools for real-time crisis communication.
- Train personnel on emergency preparedness drills.
- Assess liability and legal considerations in railway accidents.
- Develop media response strategies for crisis situations.
- Analyze lessons learned from major railway accident case studies.
- Implement mental health support systems for affected passengers and workers.
- Design a crisis management and response strategy for railway operations.
Course Description: This course provides strategies for managing crises in the hospitality industry. Topics include risk assessment, emergency planning, communication strategies, and recovery processes. Participants will learn to handle crises effectively and maintain business continuity. Course Objectives:- Understand the principles of crisis management.
- Develop risk assessment and emergency planning strategies.
- Implement effective crisis communication plans.
- Ensure business continuity and recovery.
- Manage crises effectively in hospitality settings.
- Develop and implement risk assessment and emergency planning strategies.
- Communicate effectively during crises.
- Ensure business continuity and recovery.
Course Description: This course provides training on crisis intervention and trauma-informed care in social work. Participants will learn about crisis assessment, intervention techniques, and supporting individuals who have experienced trauma. Course Outcomes:- Develop proficiency in crisis intervention techniques.
- Conduct comprehensive crisis assessments.
- Implement trauma-informed care practices.
- Support individuals who have experienced trauma effectively.
- Enhance outcomes through targeted crisis intervention and trauma-informed care.
- Identify key principles of crisis intervention and trauma-informed care.
- Perform comprehensive crisis assessments.
- Develop and implement crisis intervention strategies.
- Monitor and evaluate outcomes of crisis intervention.
- Address common challenges in crisis intervention and trauma-informed care.
- Educate clients and families about trauma-informed care practices.
- Collaborate with crisis intervention professionals to optimize care.
- Ensure compliance with crisis intervention guidelines.
- Develop strategies for continuous improvement in crisis intervention and trauma-informed care.
- Review case studies to apply crisis intervention techniques in real-world settings.
- Introduction to Crisis Intervention and Trauma-Informed Care
- Principles of Crisis Assessment
- Developing Crisis Intervention Strategies
- Implementing Crisis Interventions
- Monitoring and Evaluating Crisis Outcomes
- Addressing Challenges in Crisis Intervention
- Client and Family Education on Trauma-Informed Care
- Collaboration with Crisis Intervention Professionals
- Compliance with Crisis Intervention Guidelines
- Case Studies and Practical Applications
Course Description: This course provides training on providing emotional and practical support during crises and emergencies. Participants will learn about crisis intervention techniques, psychological first aid, and ethical issues to enhance patient care and support. Outcomes:- Provide effective crisis intervention and support to patients and families.
- Implement psychological first aid techniques in healthcare.
- Address ethical issues in crisis intervention and support.
- Develop strategies for managing crises and emergencies.
- Enhance patient care through crisis intervention and support services.
- Introduction to Crisis Intervention and Support
- Crisis Intervention Techniques and Strategies
- Psychological First Aid
- Supporting Patients and Families During Crises
- Ethical Issues in Crisis Intervention
- Crisis Management and Response Planning
- Mental Health Support During Crises
- Trauma-Informed Care
- Community Resources for Crisis Support
- Case Studies and Best Practices in Crisis Intervention and Support
Course: Crisis Communication and Public Safety Announcements Objective: This course aims to equip military personnel with the skills and knowledge necessary to effectively communicate during crises and deliver public safety announcements to civilian populations in conflict zones. Course Description: Participants will learn principles of crisis communication, including message development, audience analysis, and channel selection. They will also explore strategies for delivering public safety announcements in diverse linguistic and cultural contexts, emphasizing clarity, credibility, and empathy. Units:- Introduction to Crisis Communication and Public Safety Announcements
- Principles of Effective Crisis Communication
- Audience Analysis and Message Development
- Selecting Communication Channels and Platforms
- Crafting Clear and Concise Messages
- Building Credibility and Trust with Civilian Populations
- Delivering Public Safety Announcements in Multilingual Environments
- Cultural Sensitivity and Respectful Communication Practices
- Crisis Communication Strategies for Different Stakeholders
- Practical Exercises and Simulation Scenarios on Crisis Communication and Public Safety Announcements
Course Description: This course provides training on offering pastoral care during crises and trauma situations. Participants will learn about crisis intervention techniques, trauma-informed care, and supporting patients and families during difficult times. Course Outcomes:- Develop proficiency in crisis and trauma pastoral care.
- Implement effective crisis intervention techniques.
- Provide trauma-informed care to patients and families.
- Support individuals during crises and traumatic events.
- Enhance the overall effectiveness of pastoral care in crisis situations.
- Identify key principles of crisis and trauma pastoral care.
- Develop and implement crisis intervention techniques.
- Apply trauma-informed care principles in pastoral care.
- Monitor and evaluate the impact of crisis pastoral care.
- Address common challenges in crisis and trauma pastoral care.
- Educate patients and families about available support during crises.
- Collaborate with crisis intervention professionals.
- Ensure compliance with crisis pastoral care guidelines.
- Develop strategies for continuous improvement in crisis pastoral care.
- Review case studies to apply crisis pastoral care techniques in real-world settings.
- Introduction to Crisis and Trauma Pastoral Care
- Principles of Crisis Intervention
- Developing Crisis Intervention Techniques
- Applying Trauma-Informed Care in Pastoral Care
- Monitoring and Evaluating Crisis Pastoral Care
- Addressing Challenges in Crisis Pastoral Care
- Patient and Family Education on Crisis Support
- Collaboration with Crisis Intervention Professionals
- Compliance with Crisis Pastoral Care Guidelines
- Case Studies and Practical Applications
Credit – Consumer Credit and Credit Cards
Course Description: This online course provides an overview of consumer credit and credit cards. It covers the fundamentals of using credit, including understanding how credit works, setting up a budget, building a good credit score, and evaluating different types of credit cards. You will gain an understanding of the benefits and risks associated with various forms of consumer debt, as well as learn how to maintain financial stability by making wise borrowing decisions. Through interactive lectures, readings, discussions, and assignments you will develop the knowledge and skills required to use credit responsibly for short-term needs or long-term investments. This course is ideal for individuals who want to understand how different forms of consumer debt can help them achieve their financial goals while minimizing long-term costs. Course Objectives:- Develop a basic understanding of personal finance terms related to consumer borrowings such as revolving accounts and installment loans
- Understand the basics of setting up a budget that incorporates both fixed & variable expenses
- Analyze different types of traditional & non-traditional borrowing options such as home equity loans & payday advance loans while recognizing associated risks with these lending instruments
- Evaluate various types of consumer credit products such as store cards, traveler’s checks cards & prepaid debit cards depending on personal needs
- Create achievable strategies for obtaining better terms on present models while managing existing debts efficiently
- Check & improve current credit score in order to receive favorable interest rates while applying for new lines of credit
- Understand how fees such as late fees & over-limit fees affect your finances & strategize against them accordingly
- Develop essential money management skills that are needed for effective usage & utilization of available credits
- Analyze case studies or real-world examples regarding loan defaults or other consumer finance situations which would aid in identifying principles from this course that could be applied practically
- Learn about fraud detection techniques within the context of the present scenario around identity theft so as to protect oneself from being victims
Creativity and Innovation
Credit Hours: 3 Course Description: This course focuses on creativity and innovation, examining the relationship among creativity, organizational processes and systems, and successful innovation. Throughout the course the student will explore tools and techniques for fostering individual and group creativity, innovation, the business models to execute these ideas, and principles and practices for leading innovation. Course Objectives:- understand the creative process
- learn how to frame and re-frame problems
- understand how to challenge assumptions
- learn to develop their personal creativity
- understand how to manage creative professionals
- learn how to develop an organizational climate that fosters innovation
