Course Description This course covers the basics of bakery and pastry making, including dough preparation, baking techniques, and decoration. Course Objectives

• Understand the basics of bakery and pastry making.
• Learn dough preparation techniques.
• Develop baking skills.
• Emphasize decoration and presentation.
• Prepare students for roles in bakery and pastry making.

Course Outcomes

1. Explain the basics of bakery and pastry making.
2. Prepare dough effectively.
3. Apply baking techniques.
4. Decorate and present baked goods attractively.
5. Prepare for roles in bakery and pastry making.

Course Description This course covers essential customer service skills, including communication, problem-solving, and customer interaction. Course Objectives

• Understand the basics of customer service.
• Learn effective communication techniques.
• Develop problem-solving skills.
• Emphasize positive customer interaction.
• Prepare students for roles in customer service.

Course Outcomes

1. Explain the basics of customer service.
2. Communicate effectively with customers.
3. Solve customer problems efficiently.
4. Interact positively with customers.
5. Prepare for roles in customer service.