- Develop meaningful and innovative programs.
- Develop programs with community impact.
- Course Description:Â This online course prepares nonprofit leaders and aspiring leaders to focus on the mission and create innovative programs which impact the community. Learning Objective:Â Participants will be better able to:
Professional Behavior in the Workplace
Course Description: This online course provides a foundation on how to conduct yourself professionally in the workplace. It covers the fundamentals of etiquette, communication, problem-solving, and team building. You will learn how to present yourself confidently by crafting resumes, developing an elevator pitch, and making meaningful connections with peers. You will also gain an understanding of how to build trust and respect amongst colleagues by displaying empathy and courtesy. Through interactive lectures, readings, discussions, videos, and assignments you will develop your interpersonal skills with a focus on developing successful relationships in the professional world. This course is ideal for individuals who want to learn essential skills related to career success so they can be prepared for any situation at work or during job interviews. Course Objectives:- Develop basic etiquette & effective communication strategies when presenting yourself
- Identify methods of networking & methods available for building professional relationships
- Understand best practices when crafting resumes & preparing for interviews
- Develop powerful personal statements (elevator pitch) which could be used while introducing oneself
- Â Analyze complex problems while utilizing critical thinking & decision-making techniques
- Identify potential sources of stress or conflict & devise solutions accordingly
- Utilize negotiation techniques while reaching agreements between stakeholders
- Respect diversity while dealing with others within the workplace
- Create an environment that promotes teamwork through aligning goals & vision
- Build a strong reputation as a professional by performing ethically
- Course Title: Process Optimization and Energy Efficiency in Refineries Course Overview: This course addresses the critical areas of process optimization and energy efficiency in refineries, providing participants with the tools and methodologies to enhance operational performance. Covering advanced techniques for optimizing process flows, improving feedstock flexibility, and implementing energy management systems, the course is designed to help professionals achieve higher efficiency and reduced operational costs. With a strong emphasis on sustainability, students will also learn about heat integration and recovery, as well as the latest innovations in energy-efficient technologies. Through practical examples and optimization projects, participants will acquire the skills to implement effective energy-saving measures and optimize refinery operations.
Process Management Course Syllabus
Course Description: This course provides an in-depth exploration of the fundamentals of process management. Students will learn how to identify, evaluate and improve processes in order to optimize business operations. Through a combination of lectures, case studies, and hands-on activities, students will gain the knowledge and skills necessary to become successful process managers. Course Objectives:- Understand the basics of process management and its importance in business operations
- Learn how to identify, evaluate and improve processes
- Develop an understanding of process mapping techniques and their application in process management
- Explore the use of Lean BPM principles for efficient and agile workflows
- Gain an understanding of continuous improvement tools for optimizing processes
- Learn how to apply Six Sigma Belts for effective decision-making in process management scenarios
- Become familiar with ITIL 4 Foundation principles for successful implementation of business improvements
- Understand the role of visual management in competitive advantage strategies related to process management projects
- Explore the use of Business Process Management Training (BPMS) certificates as a way to demonstrate expertise in this field to employers or clients
Course Description:
This course provides an overview of problem-solving. Students will learn about strategies for formulating solutions, techniques for planning processes, and other topics related to finding creative solutions to complex issues. At the end of this course, students will be able to develop plans for analyzing problems, create innovative systems for evaluating progress, and implement strategies that allow them to draw meaningful conclusions from their experiments. Course Objectives:- Understand the basics of problem-solving
- Explore principles of analyzing problems
- Analyze methods for uncovering patterns
- Utilize strategies for making decisions
- Comprehend different techniques for developing solutions
- Evaluate approaches to understanding challenges
- Create custom plans based on program needs
- Develop strategies for recognizing risk
- Design custom solutions based on context
- Implement techniques for successful outcomes
- Course Description: This course provides an introduction to the travel and tourism industry, including key concepts, trends, and the economic impact of tourism. Participants will gain a broad understanding of the travel and tourism sector. Course Objectives:
- Understand the principles of travel and tourism.
- Explore current trends and developments in tourism.
- Analyze the economic impact of tourism.
- Apply principles of travel and tourism in practice.
- Identify and analyze tourism trends.
- Understand the economic impact of tourism on destinations.
- Course Description: This course provides a comprehensive exploration of the core principles, frameworks, and operational tools of modern diplomacy. Learners will examine the roles of diplomats, the evolution of diplomatic norms, and the strategic functions of embassies and consulates. The course emphasizes diplomatic ethics, international engagement styles, and the balancing act between national interest and global responsibility. Participants will develop critical diplomatic thinking skills and foundational practices essential for 21st-century diplomacy. Course Length: 6 weeks (36 total instructional hours)
Proficiency Level:
Advanced Prerequisite: Completion of a lower-intermediate ESL course or equivalent language proficiency Course Objectives:- Define the functions and objectives of modern diplomacy.
- Trace the evolution of diplomacy from classical to digital formats.
- Identify the roles and responsibilities of diplomats and missions.
- Distinguish between bilateral, multilateral, and public diplomacy.
- Apply ethical standards to real-world diplomatic decision-making.
- Evaluate the strategic use of soft and hard power in diplomacy.
- Interpret foreign policy through a diplomatic lens.
- Develop diplomatic communication and negotiation skills.
- Analyze diplomatic protocol and norms in different contexts.
- Design an operational plan for a modern diplomatic mission.