Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:

• Develop effective communication skills for customer service.
• Learn problem-solving techniques to address guest issues.
• Implement service recovery strategies to ensure customer satisfaction.

Learning Outcomes:

• Communicate effectively with guests.
• Resolve customer complaints and issues.
• Enhance guest satisfaction through service recovery.

Course Description: This course covers the management of housekeeping operations, including cleaning techniques, staff supervision, inventory control, and quality assurance. Participants will learn to ensure a clean and comfortable environment for guests. Course Objectives:

• Understand the principles of housekeeping management.
• Develop effective cleaning and maintenance strategies.
• Manage housekeeping staff and inventory.

Learning Outcomes:

• Implement housekeeping management practices.
• Supervise and train housekeeping staff.
• Maintain cleanliness and quality standards.

Course Description: This course explores marketing principles and strategies specific to the hospitality industry. Topics include market segmentation, branding, digital marketing, and customer relationship management. Participants will learn to market hospitality services effectively. Course Objectives:

• Understand the principles of marketing in hospitality.
• Develop effective marketing strategies and plans.
• Utilize digital marketing tools and techniques.

Learning Outcomes:

• Apply marketing principles in hospitality settings.
• Develop and implement effective marketing strategies.
• Utilize digital marketing tools and techniques effectively.