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  • Course Description: This course covers sales techniques specific to the hospitality industry. Topics include prospecting, sales presentations, negotiation, and closing deals. Participants will learn to boost sales in hospitality settings. Course Objectives:
    • Understand the principles of hospitality sales.
    • Develop effective sales techniques and strategies.
    • Implement prospecting, negotiation, and deal-closing techniques.
    Learning Outcomes:
    • Apply sales techniques in hospitality settings.
    • Develop and implement effective sales strategies.
    • Boost sales through prospecting, negotiation, and closing deals.
  • Course Description: This course focuses on developing supervisory and leadership skills for the hospitality industry. Topics include team management, motivation, conflict resolution, and performance evaluation. Participants will learn to lead effectively. Course Objectives:
    • Understand the principles of supervision and leadership.
    • Develop skills for team management and motivation.
    • Implement conflict resolution and performance evaluation strategies.
    Learning Outcomes:
    • Apply supervisory and leadership skills in hospitality settings.
    • Manage and motivate hospitality teams.
    • Resolve conflicts and evaluate team performance.
  • Course Description This course covers the essential skills for working in hotel and accommodation services, including customer service, housekeeping, and front desk operations. Course Objectives
    • Understand the basics of hotel and accommodation services.
    • Learn customer service principles.
    • Develop housekeeping skills.
    • Emphasize front desk operations.
    • Prepare students for roles in hotel and accommodation services.
    Course Outcomes
    1. Explain the basics of hotel and accommodation services.
    2. Provide excellent customer service.
    3. Perform housekeeping tasks efficiently.
    4. Manage front desk operations.
    5. Prepare for roles in hotel and accommodation services
  • Course Description: This course provides an understanding of hotel asset management, covering financial management, performance metrics, strategic planning, and investment decision-making. Course Objectives:
    • To introduce the basics of hotel asset management.
    • To learn about financial management in hospitality.
    • To analyze performance metrics.
    • To develop strategic plans for hotel assets.
    Learning Outcomes:
    • Describe the key principles of hotel asset management.
    • Manage financial aspects of hotel assets.
    • Use performance metrics to evaluate assets.
    • Develop strategic plans for hotel asset management.
  • Course Description: This course explores the day-to-day operations of a hotel, including front office, housekeeping, maintenance, and food and beverage services. Participants will gain practical knowledge of hotel management. Course Objectives:
    • Understand the functions of various hotel departments.
    • Develop skills for managing hotel operations.
    • Learn techniques for enhancing guest services.
    Learning Outcomes:
    • Manage front office, housekeeping, and maintenance operations.
    • Oversee food and beverage services.
    • Enhance overall hotel operations and guest satisfaction.
  • Course Description: This course covers security management in hospitality settings, including risk assessment, emergency planning, security protocols, and guest safety. Participants will learn to ensure a safe environment for guests and staff. Course Objectives:
    • Understand the principles of hotel security management.
    • Develop effective risk assessment and emergency planning strategies.
    • Implement security protocols and guest safety measures.
    Learning Outcomes:
    • Apply hotel security management principles in hospitality settings.
    • Develop and implement risk assessment and emergency planning strategies.
    • Ensure the safety and security of guests and staff.
  • Course Description: This course covers the management of housekeeping operations, including cleaning techniques, staff supervision, inventory control, and quality assurance. Participants will learn to ensure a clean and comfortable environment for guests. Course Objectives:
    • Understand the principles of housekeeping management.
    • Develop effective cleaning and maintenance strategies.
    • Manage housekeeping staff and inventory.
    Learning Outcomes:
    • Implement housekeeping management practices.
    • Supervise and train housekeeping staff.
    • Maintain cleanliness and quality standards.
  • How Learning Happens

    Course Description:   This course explores and analyzes how the brain, as a social organism, learns best throughout the lifespan, from our early schooling through late life. It helps teachers make connections to neurobiological principles, with the goal of creating classrooms that nurture healthy attachment patterns and resilient psyches. 
    Learning Objectives: 
    • Analyze how secure attachment and supportive relationships are critical for healthy psychological development and the building of social brain networks 
    • Analyze the brain as a social organ of adaptation critical to cognitive development 
    • Identify techniques to succeed with difficult or “unteachable” students 
    • Analyze teaching from the perspectives of social neuroscience and interpersonal neurobiology 
    • Create classrooms that nurture healthy attachment patterns and resilient psyches
  • How to End a Conversation

    Course Description: This course will provide participants with an understanding of how to effectively end conversations. Topics covered include techniques for graciously exiting conversations, strategies for hard endings, and methods of avoiding awkwardness when transitioning out of a conversation. Participants will gain an understanding of how to use these concepts to bring conversations to a respectful and successful conclusion. Course Objectives:
    • Identify polite tactics for ending conversations
    • Utilize techniques for gracefully exiting conversations
    • Develop strategies for making hard endings
    • Understand approaches for bringing conversations to a close without creating awkwardness
    • Leverage diplomatic language when appropriate during the transition out of conversations
    • Analyze methods for expressing gratitude in the context of ending conversations
    • Identify best practices for encouraging further communication in the future
    • Use words and phrases that accurately convey closure
    • Demonstrate an understanding of principles related to conversation endings through written assignments and class discussions
    • Implement measures for continual improvement in existing conversation skills
  • Course Description:

    This course provides an overview of recognizing false arguments. Students will learn about strategies for discerning the facts from fiction, techniques for identifying logical fallacies, and other topics related to avoiding logical pitfalls. At the end of this course, students will be able to evaluate sources consistently, create innovative systems for recognizing incorrect assumptions, and implement strategies that allow them to identify false claims. Course Objectives:
    • Understand the basics of how to recognize a false argument
    • Explore principles of analyzing evidence
    • Analyze methods for distinguishing between truth and lies
    • Utilize strategies for uncovering inconsistencies
    • Comprehend different techniques for evaluating the veracity
    • Evaluate approaches to detecting faulty logic
    • Create custom plans based on program needs
    • Develop strategies for recognizing bias
    • Design custom solutions based on context
    • Implement techniques for successful outcomes

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